Refund and returns policy:
If you change your mind, we are not required to provide a refund or replacement.
However, you can choose a refund or exchange if an item has a major problem. This would be when the item:
- has a problem that would have stopped someone from buying the item had they known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, and cannot be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please keep your proof of purchase – your invoice receipt, and/or email payment confirmation.
Warranties for our products are outlined in the manual or consumer information for that specific item. If you require clarification about the stated warranty, please feel free to contact us at [email protected].
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.