The warranty for your EnPointe product is valid for twelve months from the date of purchase. It includes free repair for any defects in materials or assembly. It does not include international shipping costs.
If you encounter a major fault or defective system, you must stop using the system and contact EnPointe Support immediately to ensure you are eligible for a warranty claim.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The intended use for this product is for fencing, under safe conditions and in accordance with health and safety guidelines. We cannot take responsibility for damage that results from improper use of the system, or use of the system in a manner outside its intended purpose.
Check your User Manual for further information on warranty terms specific to your product.
MAKING A CLAIM
For more information or to make a warranty claim, contact EnPointe Support.