In the last month, shipments to the USA have become subject to tariffs depending on the class of product, and the location the product is manufactured.
Below are some frequently asked questions about these new rules, and how we’re managing them.
Please be aware that the information in this post could change without notice; however we will do our best to ensure that the information given here is as up-to-date as possible. This blog post was last updated on the 8th of September, 2025.
If you’d like information about a specific order – contact our sales team at [email protected].
Where are EnPointe’s products made? Where are they shipped from?
All our wireless products, including our Wireless Sets, Display Boxes, Relay Boxes, Pocket Boxes and Piste Boxes are made in Australia.
Some of our lower priced accessories (connector cords, waistband clips, conductive tape and memory cards) are made in China.
All orders are shipped from our Australian warehouse.
Will I have to pay tariffs to receive my package?
Our wireless products (Display Boxes, Relay Boxes, Pocket Boxes and Piste Boxes) are made in Australia, and are classified as communication devices, which means they should be exempt from tariffs. We will update this page and let our customers know if this changes.
Our lower priced accessories (connector cords, waistband clips, conductive tape and memory cards) are made in China and may be subject to tariffs.
If you are not sure, it may be cheaper to ship your wireless system without accessories. Some items like connector cords (Epee wires) may be easier to source locally.
In summary, you should not be charged anything to receive an order of wireless systems, but it’s possible you could be charged a tariff on accessories (connector cords, waistband clips, conductive tape and memory cards).
What if I have an item sent for repair or replacement? Will I have to pay tariffs to receive a repaired or replacement system?
No, all repaired or replacement systems are tariff-free.
What should I do if I am requested to pay extra to receive my shipment of wireless systems?
If you are requested to pay the courier or customs office to receive your order, we recommend firstly contesting the charge with the courier, then contacting the EnPointe Team if you require further support. You should not be subject to tariffs on deliveries of wireless systems.
How long should it take for me to receive my package?
The shipping times listed in our Shipping, Payments and Returns page are still the estimates given by the courier. However it is possible there may be delays, due to increased customs volumes at US ports of entry.
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We’d like to thank our American customers for their patience while we navigate these new changes. As ever, if you have any further questions – or if there’s anything else we may be able to help you with – just send an email to our friendly support team at [email protected], they’d be more than happy to help!
The EnPointe Team